Our Pledge
"Satisfaction Guaranteed"....Period.All guitars are shipped with 48 hour approval.Stock Policy
All merchandise is subject to prior sale and prices are subject to change.Store Hours
By Appointment Only....we are happy to show you our guitars, just giveus a call and set up a time for your visit to our Gallery!How to Order
Telephone 615-672-7733
Fax 615-672-7025
(The best time to reach us by phone is between
10 a.m.- 4:30 p.m CST weekdays.
Minimum credit card order processed that requires shipping is $40.00. Surcharge of $2.00 appliedto all orders totalling less than $40.00.
GUITAR GALLERY
P.O. Box 772
White House, TN 37188
You may also reach us by email through the links on our site. PLEASE NOTE: We would appreciate it if you do not E-MAIL ANYTHING WITH AN ATTACHMENT TO US without contacting us prior. Because of the very high risk of receiving viruses, trojans, spyware etc., OUR E-MAIL SERVER WILL AUTOMATICALLY REJECT & DELETE ANYTHING WITH AN ATTACHMENT if we are not expecting it. We do apologize for any inconvenience.Payment Policies
We accept Visa / Mastercard / Amex /Discover. (U.S.A. only), Money Orders, wire transfers and good ol' cash. When purchasing from within the state of TN, add 9 3/4% sales tax. A $2.00 service fee will beadded to any mail order totalling under $40.00. International orders require pre-approvedpayment (speak with us first) in the form of an International Money order or bank wire transfer. Due to excessivefraud from some countries, we reserve the right to refuse to do business with any customerposing a potential threat to our security.Shipping Policies
For those of you not fortunate enough to visit Guitar Gallery in person,we will gladly send instruments anywhere in the U.S. on a48 hour approval basis with the merchandise pre-paid bycashier's check or MasterCard/VISA/Amex/Discover. For international customers, specificarrangements will be made. 48 hour approval does not apply to international sales or to guitars shipped after a visit to our Gallery. Any merchandise returned after 48 hour approval period expiration is subject to a 3% restocking fee. All freight and insurance will be paid by thecustomer unless otherwise agreed upon. ANY ORDER cancelled after guitar or amp has been packed and the order processed issubject to a 3% RESTOCKING Fee.
Offers for Free Shipping* : *FREE shipping ALWAYS indicates in the U.S. Continental ONLY and is included unless the merchandise is returned. If returned, buyer pays all shipping costs.Return Policies
If for any reason you are not satisfied with your instrument,contact us prior to the termination of your 48 hourapproval time period. You must have prior approval of return. And, you MUSTobtain our shipping address prior to shipment and discuss return shipping methods with us. It is your responsibility to ship themerchandise within 48 hours of contacting us regarding the return. Returned merchandise is thereponsibility of the buyer until it is received and inspected by Guitar Gallery.The instrument must be fully insured for return shipment.Opened strings are not returnable. When we receive the instrument in the exact same condition as when weshipped it to you, you will be issued a refund minus all shipping costs.Any variance from the above policy may result in a 3% RESTOCKING FEE.Consignment Policies
Should you decide to consign an instrument with Guitar Gallery, you do so under thefollowing terms. Any instrument submitted for consignment shall remain in the possessionof Guitar Gallery for a minimum of 60 days. If, at the end of that time, your instrument remainsunsold, you may opt to continue the arrangement or ask for redelivery of your instrument to you.Shipping costs are the consignees responsibility. Instruments consigned to our care are covered by our insurance. All instruments are kept in a temperature and humidity controlledenvironment. If you would like the added benefit of a pro-recorded mp3 file of your consignedguitar on our website, remit $25 for same. An approximately 30 second mp3 audio file will be posted within 2 weeks ofreceipt of payment under normal circumstances. These files are copyrighted and not for sale. You are not purchasing the mp3 file, you are paying for the recording of one on your instrument.
