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Guitar Gallery Policies

Our Pledge
"Satisfaction Guaranteed"...period. All guitars are shipped with 48 hour approval.

Stock Policy
All merchandise is subject to prior sale and prices are subject to change without notice.

Utilization of our shopping cart indicates an understanding of and compliance with our store policies.

Store Hours
By appointment only M-F...we are happy to show you our guitars, just give us a call in advance and set up a time for your visit to our Gallery!

How to Order
Telephone: 615.672.7733
or via our Shopping Cart 

(The best time to reach us by phone is between 10 a.m.- 4:30 p.m CST weekdays.

We are not responsible for typographical errors on the webpage.  If it sounds too good to be true, it probably is, we are human !  Please contact us with any questions.  

GUITAR GALLERY
8161 Highway 100, #196
Nashville, TN 37221-4213

Payment Policies
We accept Visa / Mastercard / Amex /Discover. (U.S.A. only), Money Orders, wire transfers and good ol' cash. When purchasing from within the state of TN, add 9 1/4% sales tax. International orders require pre-approved payment (speak with us first) in the form of an International Money order or bank wire transfer. Due to excessive fraud from some countries, including our own.... we reserve the right to refuse to do business with any customer posing a potential threat to our security.

Shipping Policies
For those of you not fortunate enough to visit Guitar Gallery in person, we will gladly send instruments anywhere in the U.S. on a 48 hour approval basis with the merchandise pre-paid by cashier's check or MasterCard/VISA/Amex/Discover. For international customers, specific arrangements will be made. 48 hour approval does not apply to international sales or to guitars shipped after a visit to our Gallery. Any merchandise returned after 48 hour approval period expiration is subject to a 3% restocking fee. All freight and insurance will be paid by the customer unless otherwise agreed upon. ANY ORDER cancelled after guitar or amp has been packed and order processed is subject to a 3% RESTOCKING Fee. Once an agreement to purchase is made, and the item paid in full, and the 48 hour approval time has passed, NO RETURNS ARE ACCEPTED. We are sorry we have to post policies like this, but 3 weeks after a purchase, a change of heart does not constitute grounds for a return. Please communicate with us at the end of the 48 hour approval window. Offers for Free Shipping*: *FREE shipping ALWAYS indicates in the U.S. Continental ONLY and is included unless the merchandise is returned. If returned, buyer pays all shipping costs. Offers for FREE Knives are restricted to shipments to the USA only.


Outside the USA / International Buyers Please Note: 


Import duties, taxes and charges are not included in the item price or shipping charges. 
  
These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
 These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them
for additional shipping charges.
We do not mark merchandise values below value or mark items as gifts -  US and International government regulations prohibit such behavior.


Return Policies
Opened strings are not returnable. TORTIS PICK GUARDS are Not Returnable. If for any reason you are not satisfied with your instrument, contact us prior to the termination of your 48 hour approval time period. You must have prior approval of return. And, you MUST obtain our shipping address prior to shipment and discuss return shipping methods with us. It is your responsibility to ship the merchandise within 48 hours of contacting us regarding the return. Returned merchandise is the responsibility of the buyer until it is received and inspected by Guitar Gallery. The instrument must be fully insured for return shipment. When we receive the instrument in the exact same condition as when we shipped it to you, you will be issued a refund minus all shipping costs. Any variance from the above policy may result in a 3% RESTOCKING FEE. 

There are No Returns on International Sales.

 

Consignment Policies
Should you decide to consign an instrument with Guitar Gallery, you do so under the following terms. Any instrument submitted for consignment shall remain in the possession of Guitar Gallery for a minimum of 180 days. If, at the end of that time, your instrument remains unsold, you may opt to continue the arrangement or ask for redelivery of your instrument to you. Shipping costs are the consignees responsibility. Instruments consigned to our care are covered by our insurance.

All instruments are kept in a temperature and humidity controlled environment in our Gallery. If you would like the added benefit of pro-recorded mp3 files, video, website listing & social media listings of your consigned guitar, remit $50 for same. A professionally recorded mp3 audio file will be posted within 2 weeks of receipt of payment under normal circumstances. These files are copyrighted and not for sale. You are not purchasing the mp3 file, you are paying for the recording of one on your instrument. We will also make and post a video of your guitar and over 10 professional photographs of your instrument.